Visit the DHgate.com website to see their current coupons and promo codes.
By: Levi Horowitz,
DHgate.com Store Editor
DHGate makes online shopping for your favorite products easy and convenient. Their unique platform is designed to connect buyers from around the world to China’s best factories, safely and securely. Choose DHGate to save on wholesale items and over 30 million products including apparel, accessories, electronics, and auto parts. Save even bigger on select items with DHGates’s VIP membership personalized savings. Their buyer-protection guarantee lets users shop worry-free by protecting payment details until you confirm a successful delivery of your order.
Here are some commonly asked questions about DHgate.com:
To use a coupon on your DHGate purchase, grab your merchandise and start the checkout process. After you have placed your order, click on "Proceed to Payment" to go on to the next stage. On this second step, entitled “Pay Your Order,” you can review your order a final time and use your coupon. Before you put in your payment details, first click on "Use 3rd Party Coupon." A blank box will appear for you to type in your coupon code. Then simply click on "Add a Coupon" and the Grand Total will be adjusted to include your coupon if it is valid and applicable to your purchase. Coupons are non-transferable and are good for a 1-time use only.
The timeframe that DHGate accepts returns varies based on the shipping method used. DHGate will accept returned items within 5-90 days for packages shipped via UPS, FedEx, TNT, DHL, or USPS; within 7-90 for EMS, E-packet, or E-quick; and within 10-90 days for China Post or Hong Kong Post. Evidence and expected solutions are required for customers making a return on items by reason "not as described." Sellers must either agree to the claim or fail to provide sufficient evidence against it in order for the refund to go through. For personal products such as underwear and wedding dresses, dispute cases should be opened within 7 days from receiving the item. The success of your refund claim will depend upon the circumstances and the reason for the return. DHGate has detailed procedures for every eventuality, so be sure to reference their return policy online when you request a refund on an item.
The DHGate VIP Club is a rewards program that offers customers a vast array of exclusive services to all VIP Members. This program is made to reward DHGate's frequent buyers with points on their purchases. To qualify as a VIP Buyer, customers must spend a minimum amount of money on DHGate products within a specified time period. VIP Membership is good for 1 year. You must continually re-qualify with your spending in order to keep your membership active. DHGate does not ask VIP Members to pay a fee, only to buy products in order to be eligible for the benefits of the VIP Club.
You can only cancel your DHGate order before the seller ships it to you. Request a refund immediately after your payment is confirmed, and the order will be cancelled. Simply go to your Account Page and click on "My Orders" where you will see a summary of the status of your purchases. Select those "Awaiting Shipment" and under the "Action" tab you can click on "Request Refund" to quickly and easily cancel that order. You will be prompted to select a reason and whether you want a full or a partial refund. Your refund will be given to you pending the seller's agreement.